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World-class remote service

On-Demand Remote Issue Resolution

Our remote IT support is designed to resolve tech issues for your team regardless of location. Making sure your technology will work exactly how you need it to.  World class speed of resolution and handling times.

Remote TOOLS we trust

Quick Assist

Quick Assist is a Windows application that enables a person to share their device with another person over a remote connection.

Zoho Assist

Widely used by tech companies. You have full control of your data, easy deployment keeping your device secure all time.

RustDesk

A remote desktop software, no configuration required. You have full control of your data, with no concerns about security.

What we offer

Remote technical troubleshooting

We leverage remote IT support to investigate and resolve IT issues with workstations, apps, and hardware.

Remote patching, updates, and antivirus

We assist companies to secure remote work environments through updated tools.

Email and web filtering

Setting up email, resolving mailbox issues, and help with scams and phishing attempts.

Migrate data from one device to another

Keep your data safe on your new device. Migrate all your documents and favorite content with no hassle.

How it works

1

Purchase Plan

Choose between one time fix and long term support solutions

2

Chat Us

Connect with us online, or through our communication channels

3

Ask questions

Tell us about your issues, and get real-time answers

Frequently asked questions

How do I actually get technical support?

Getting support from us is easy! You can simply purchase a one-time fix or subscription plan, and after completing your purchase, you can connect with one of our Tech Specialists via online chat. If necessary, the Tech Specialist can also provide remote assistance to help resolve your issue. Additionally, you can schedule a callback with a Tech Specialist at a more convenient time to have your issue resolved. We strive to provide flexible and convenient support options to meet your needs.

What types of issues do you fix?

Our remote technical support enables us to diagnose and resolve nearly any tech problem. We have a track record of successfully resolving a wide range of issues, including but not limited to: connecting devices to home/office networks, optimizing slow computers, removing viruses or malware, setting up new printers or devices on the internet, recovering lost or deleted files, updating or installing new operating systems or software, migrating data, assisting with password recovery and protection, and more. No matter what tech issue you may be experiencing, our team of experienced Tech Specialists is ready and equipped to assist you.

How does remote assistance work?

During remote assistance or remote sessions, we always ask for your permission to begin and you remain in complete control of the remote connection at all times. This means that you can see everything that the technician does, and you have the ability to end the remote session at any time. Our remote assistance services provide world-class premium support, allowing you to sit back and relax while our Tech Specialists work to resolve your tech issues. With our services, you won’t have to spend time searching for answers online or bringing your device to a local technician. Our team of experienced Tech Specialists are equipped and ready to provide you with the support you need from the comfort of your own home or office.

What devices do you cover?

Our technical support covers a wide range of internet-connected devices, including but not limited to: personal computers (PCs and Macs), smartphones (Android and iOS), Smart TVs, printers, routers, digital assistants, and more. We are equipped to handle nearly any device you may need assistance with and can provide comprehensive support to ensure that your devices are functioning optimally.
Didn’t find your answer? Write to us.

Plans & pricing

Learn more about our Tech Support service

If you are experiencing an issue with Internet connectivity to your home, your Internet Service Provider (ISP) is usually the best resource to seek assistance from. However, we specialize in providing support for all the devices connected to your home, office, or business. Our services include helping you with device connectivity, setup, and troubleshooting, as well as providing guidance on how to utilize new features and functionality. It’s important to note that we do not offer Internet access ourselves.
We cover the latest OS versions of Mac, Windows, Android, and iOS and older versions still supported by the manufacturer. We also support many Linux distribution installations.
Our policy is straightforward – if we are unable to fix the issue you are experiencing, you will not be charged for our services. We stand behind our work and offer a 30-day money-back guarantee. For more information, please review our Terms and Conditions policy.
Our team of Tech Specialists has extensive experience resolving technical issues across all brands and devices. We have a rigorous hiring and training process in place to ensure that our specialists are highly skilled and knowledgeable. Our team receives ongoing coaching and mentoring from senior staff members, and we prioritize hands-on learning experiences to keep our team up-to-date with the latest technology trends and developments.
To suit your specific needs, we provide both monthly and annual subscription plans that offer unlimited technical support from a dedicated Tech Specialist for all of your connected devices. Alternatively, we also offer a one-time fix option that covers any singular technical issue you may be experiencing with your device(s). We strive to offer flexible solutions to accommodate your unique situation.
Our monthly and annual subscription plans are tailored to meet your needs by providing coverage for all Internet-connected devices you own, which includes a wide range of devices such as computers, mobile phones, printers, Smart TVs, and more. This coverage extends to all devices located at a single physical address, offering comprehensive support for your technology needs.
At the end of each subscription term, your PayPal account will automatically renew your subscription for another term by charging the payment method you have on file. If you prefer not to auto-renew, you can cancel your subscription directly on the PayPal website. If you require assistance with cancelling your subscription and opting out of auto-renewal, please feel free to send us a message or call us at +1 347 559 6304. We are happy to help you through the process.
To cancel your subscription, you have a few options available. You can either go directly to the PayPal website to cancel your subscription, or you can submit a request to cancel by calling us at +1 347 559 6304. Additionally, you can log in to your account at reddatos.com to cancel your subscription. We want to ensure that the cancellation process is as convenient as possible for you.
We offer the option to gift any of our plans to someone else. To get started, simply select the plan you would like to purchase and follow the prompts to begin the checkout process. You will be prompted to enter the recipient’s name and email address to complete the purchase. We make gifting our plans easy and hassle-free.
Absolutely! Our business plans are designed to provide support for up to 50 users. For more information about our IT business subscriptions, please visit our IT Business subscriptions page. We offer a variety of plans and options to meet the unique needs of your business.
Have more questions? Write to us.

Activation fee may apply when it comes to third-party apps installations (license). The purchase of our plans is subject to our Terms and Conditions and Privacy Policy. Your purchase renews automatically each month and/or year and your payment method on file will be charged the subscription amount plus tax, or the then-current price, on the monthly or yearly renewal date unless you cancel before then.

To cancel your subscription chat at +1 347 559 6304 and submit your request.

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Or chat us at +1 347 559 6304

Important Disclaimer
Service levels and response times may vary depending on your geographic location. Service starts on date of plan purchase. Restrictions and limitations apply. For details, visit https://reddatos.com/terms-conditions. Reddatos services are governed by the applicable Reddatos terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the Reddatos terms and conditions of service.

Remote support that fit your business and life

Because you need support that's actually supportive!